For customers impacted by Tropical Cyclone Alfred, customer-owned banks stand with their communities and are ready to provide support.
If you’re experiencing financial hardship, please reach out to your customer-owned bank as soon as it is safe to do so.
Some ways customer-owned banks may be able to help include:
- Loan repayment relief: options to defer or restructure loan repayments
- Fee waivers: assistance with transaction fees and replacement cards
- Emergency access to funds or disaster relief packages: early access to term deposits or priority short-term financial support
Don’t hesitate to contact your customer-owned bank directly to see what options are available.
Due to the severe weather, many customer-owned bank branches in the Tropical Cyclone Alfred impact area are currently closed for the safety of both customers and staff.
In those instances, customers are encouraged to use internet banking and mobile banking apps which remain available as alternative ways to bank, and to call their bank’s Contact Centre for support and general enquiries. Additionally, customers can visit their bank’s website and social media for updates.
Help and resources available
- If you are in immediate danger, please contact 000.
- For non-life threatening flood and storm assistance, contact SES on 132 500
- For free financial counselling support, visit ndh.org.au for free step-by-step guides and online chat or call the National Debt Helpline on 1800 007 007
- Support and financial assistance from the Government
- NSW Government disaster support
- QLD Government disaster support
- Disaster Assist
- For a list of customer-owned banks, head here.
Customer-owned banks ready to help
- Australian Mutual Bank encourages customers to reach out when it is safe to do so.
- Police Bank encourages members to reach out to its team directly for support.
- BCU Bank is ready to support via multiple channels.
- Defence Bank has tips on what you should do if your home has been impacted.
- Teachers Mutual Bank has announced disaster relief packages, information here – this also includes Firefighters Mutual Bank, UniBank and Health Professionals Bank.
- Gateway Bank is prepared to support members.
- Great Southern Bank has financial assistance available.
- Queensland Country Bank stand with their local communities and has donated $30,000 to the North and Far North Queensland Flood Appeal.
- RACQ has the latest updates available on their Cyclone Alfred page.
- Summerland Bank has the latest updates available on this page.
- The Mutual Bank has a list of support available for impacted members here.
- Transport Mutual Credit Union has a list of support available here.
- G&C Mutual Bank is providing relief for members impacted by Tropical Cyclone Alfred
- Unity Bank has community support packages available